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user_f6f07e
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Visitor

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2 Messages

Tue, Apr 26, 2022 4:41 PM

Calls forwarded from xfinity home phone to iPhone, if answered on iPhone, disconnect and go to xfinity voicemail.

Calls forwarded from xfinity home phone to iPhone, if answered on iPhone, disconnect and go to xfinity voicemail. 

Call forwarding was set up within the Xfinity voice website.   Not a new problem.

Help!

Question

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Updated 

3 m ago

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XfinityCassandra

Official Employee

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229 Messages

3 m ago

Hi @user_f6f07e! Thank you for joining us on the Xfinity Forums to check into this call forwarding issue. Yikes! I'm sorry that's happening. I'd be frustrated as well with these calls going to voicemail instead. When did this issue first start for you? What troubleshooting steps have you tried so far on your end?

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user_f6f07e

Visitor

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2 Messages

@XfinityCassandra​ 

Thank you for your response.  

It started earlier this year; not sure of the date.  The old xfinity connect was still on my phone.  I deleted that old app.  Problem still happening.  I'm wondering if it would be better to not forward via the xfinity home phone page but rather use a *72 function from the home phone? 

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3 m ago

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XfinityJimmy

Official Employee

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231 Messages

@user_f6f07e, thanks for getting back to us! We will be happy to take a further look into this to see if we can find a resolution! Can you please send our team a direct message with your full name and full address? We look forward to speaking with you! 

 

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3 m ago

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