Calls forwarded from xfinity home phone to iPhone, if answered on iPhone, disconnect and go to xfinity voicemail.

Call forwarding was set up within the Xfinity voice website. Not a new problem.

Help!

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Responses

CCCassandra

Problem Solver

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502 Messages

3 years ago

Hi @user_f6f07e! Thank you for joining us on the Xfinity Forums to check into this call forwarding issue. Yikes! I'm sorry that's happening. I'd be frustrated as well with these calls going to voicemail instead. When did this issue first start for you? What troubleshooting steps have you tried so far on your end?

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user_f6f07e

Visitor

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2 Messages

@XfinityCassandra

Thank you for your response.

It started earlier this year; not sure of the date. The old xfinity connect was still on my phone. I deleted that old app. Problem still happening. I'm wondering if it would be better to not forward via the xfinity home phone page but rather use a *72 function from the home phone?

3 years ago

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CCJimmy

Problem Solver

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492 Messages

@user_f6f07e, thanks for getting back to us! We will be happy to take a further look into this to see if we can find a resolution! Can you please send our team a direct message with your full name and full address? We look forward to speaking with you!

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I no longer work for Comcast.

3 years ago

0

Home Phone Features

user_f6f07e

Calls forwarded from xfinity home phone to iPhone, if answered on iPhone, disconnect and go to xfinity voicemail.

CCCassandra

user_f6f07e

CCJimmy

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