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user_aia18r
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Visitor

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3 Messages

Tuesday, June 17th, 2025 6:20 PM

caller id

after upgrading my Gateway and having customer support insure voice was working...I no longer get caller id on tv

I have gone to Preferences and insured caller id notification is "on"

not sure what to do to get this feature back

Question

 • 

Updated 

13 hours ago

13

2

XfinityDena

Official Employee

 • 

3.3K Messages

1 day ago

Thank you for reaching out @user_aia18r Have you reviewed the link: https://www.xfinity.com/support/articles/requirements-for-universal-caller-id to set up the caller ID on your TV?

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0

user_aia18r

Visitor

 • 

3 Messages

1 day ago

yes I reviewed that.. notification section is "on" and equipment is from Comcast/Xfinity...and it worked before doing Xfinity recommended Gateway update???

3

0

XfinityGabriel

Official Employee

 • 

2.4K Messages

 

user_aia18r, Thanks for letting us know. We can help get this fixed. Are you getting an error message or an error code?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_aia18r

Visitor

 • 

3 Messages

no error message..just no caller ID notification on tv as had occurred prior to changing Gateway/modem as recommended and provided by Xfinity

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14 hours ago

0

XfinityBenjaminM

Official Employee

 • 

2.2K Messages

 

user_aia18r Ok! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 hours ago

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