Saturday, September 30th, 2023 1:00 PM
I updated my account several months ago and caller I’d has not worked since
2 months ago
Hello @user_ad6ce4, and thank you for reaching out to us today about your caller ID not working. I would be happy to assist with getting it going again.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
My caller ID on the TV screen hasn't worked for months either. After a Chat with Xfinity some time ago they said it would come back, but no luck. Help!