Saturday, September 30th, 2023 1:00 PM

Caller id

I updated my account several months ago and caller I’d has not worked since 

Official Employee


913 Messages

2 months ago

Hello @user_ad6ce4, and thank you for reaching out to us today about your caller ID not working. I would be happy to assist with getting it going again. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

1 Message

My caller ID on the TV screen hasn't worked for months either.  After a Chat with Xfinity some time ago they said it would come back, but no luck. Help! 

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