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user_1db385
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Visitor

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2 Messages

Friday, October 28th, 2022 12:58 PM

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Caller ID

Good morning, I was at the Xfinity store the other day and had the check my caller ID, because it was coming up with the wrong number.  When I got home my caller ID on my TV does not show up/work anymore.  Would you be able to fix that?  Alice [Edited: "Personal Information"]

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2 years ago

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Hello. Thank you for bringing this to our attention. I love how you can see who is calling right from your TV, so I would also want to make sure it is working as intended. You are in the right place for help. @user_1db385 Do you see any error message, or can you tell me more about what you see when a call arrives?

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user_1db385

Visitor

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2 Messages

3 years ago

Thank you for getting back to me so quickly.  

Nothing happened when the phone rings.   No messages or error comes up on the TV Screen 

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Okay, thank you for letting me know. Do you know how to manage this setting with the app or TV box? Please see Set On-Screen Notifications on X1, for notification settings on your X1 box. Do you see "Caller ID" set to "On"? 

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duce16115

New Poster

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2 Messages

2 years ago

Is there any way to have my name come up when I call somebody with caller ID

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XfinityAmira

Official Employee

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4.1K Messages

Hello @duce16115, thanks for reaching out on our Forums page. We appreciate you being a customer with us, and we certainly know the importance of having your name displayed with caller ID. My team can absolutely assist you with getting this set up. In order to do so, please send us a private Direct Message. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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