Visitor
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1 Message
Caller id
After we upgraded our internet our caller ID always shows up anonymous no matter what we do. This was a feature I really needed for an elderly person at home. They keep telling me it's fixed because their phone number comes up but nobody else's does. Sure wish they would fix it.
CCVanessa
Contributor
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234 Messages
3 years ago
@user_419a16 Hi there, thank you for taking the time to reach out to Xfinity Community Forum for assistance. I understand you are having some issues with your caller ID feature, and it would be my pleasure to help. First, have you tried the basics like unplugging the modem of 15 seconds and/or sending a troubleshooting signal from inside the Xfinity app?
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user_f4d721
Visitor
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1 Message
3 years ago
My comcast mobile caller id is showing the wrong name
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user_db774f
Visitor
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1 Message
3 years ago
When I moved I paid for services (tech onsite) I did not receive (he assured me everything was the same as my old service - although he removed my X1 Gateway modem and replaced it with an older model modem - when asked why he stated "because he had to" even though I asked him not to). I am paying for services I am not receiving (voice service shows my old phone # - not the new phone #) therefore I cannot access Call History. I have spoken to 1 agent on the telephone and have had 3 Chats with agents all the way up to level 2 - all reassuring me that this issue has been resolved. I have spent 6+ hours over the last two days to resolve something that should have been taken care of by the first onsite visit. My request was to transfer services to remain the same as my old services - no changes). To say I am frustrated is an understatement. I still do not have access to Call History and CallerID does not pop on my TV - services I am paying for and not receiving. I wish I had alternatives to Comcast and I have been a loyal customer for 15+ years.
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