U

Visitor

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1 Message

Tue, Aug 16, 2022 2:15 AM

Caller id

After we upgraded our internet our caller ID always shows up anonymous no matter what we do. This was a feature I really needed for an elderly person at home. They keep telling me it's fixed because their phone number comes up but nobody else's does. Sure wish they would fix it. 

Official Employee

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85 Messages

1 m ago

@user_419a16 Hi there, thank you for taking the time to reach out to Xfinity Community Forum for assistance. I understand you are having some issues with your caller ID feature, and it would be my pleasure to help. First, have you tried the basics like unplugging the modem of 15 seconds and/or sending a troubleshooting signal from inside the Xfinity app? 

Visitor

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1 Message

13 d ago

My comcast mobile caller id is showing the wrong name

Official Employee

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163 Messages

@user_f4d721  We're happy to help with any residential phone issues. 

 

Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have access to any of the systems or tools that team uses, as a matter of security so in this instance you will want to contact those experts directly.

 You can contact our Xfinity Mobile support center via any of the following methods:

• SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/3S3U2wG

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 d ago

When I moved I paid for services (tech onsite) I did not receive (he assured me everything was the same as my old service - although he removed my X1 Gateway modem and replaced it with an older model modem - when asked why he stated "because he had to" even though I asked him not to). I am paying for services I am not receiving (voice service shows my old phone # - not the new phone #) therefore I cannot access Call History. I have spoken to 1 agent on the telephone and have had 3 Chats with agents all the way up to level 2 - all reassuring me that this issue has been resolved.  I have spent 6+ hours over the last two days to resolve something that should have been taken care of by the first onsite visit.  My request was to transfer services to remain the same as my old services - no changes). To say I am frustrated is an understatement.  I still do not have access to Call History and CallerID does not pop on my TV - services I am paying for and not receiving. I wish I had alternatives to Comcast and I have been a loyal customer for 15+ years.

Official Employee

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1.2K Messages

@user_db774f I'm truly sorry to hear that this has been your experience. It is definitely not what we want for our valued customers. I would love the opportunity to take a look at the account and help turn this experience around. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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