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pmell20
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Monday, May 12th, 2025 8:51 PM

Caller ID on TVscreen

Xfinity keeps making changes and not notifying their customers.

I now have to pay more to record more than one show, whereas a few weeks ago, I could record 3 shows at the same time.

Now, I no longer receive notification of incoming phone calls, on my Xfinity landline, on my TV screen.

What other changes are in store?  Do I have to pay extra for this now?

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2 days ago

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XfinityVianney

Official Employee

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2.2K Messages

20 days ago

 

pmell20, thank you for reaching out and creating a new post. I hope you are doing well. I see you have questions about recent changes. I see you were able to record 3 shows at once, but you can only record a single show. Depending on your device, you can record multiple shows: https://www.xfinity.com/support/articles/x1-dvr-overview. What happens when you try to record more than 1 show at a time?

For the caller ID on your TV, I sent a signal to help update this feature. It can take up to 24 hours. Please let me know if you continue to see any trouble.  

 

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pmell20

Contributor

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64 Messages

When I tried to record a second program, it would say “program 1 will not be recorded as you already have a program recording at the same time”.

i never ever got this msg in the past.

i am now paying the extra, I think it’s $10 to be able to record more than one program.

as for the caller id not showing on the tv, it is now working.  Thank you.

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20 days ago

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XfinityVianney

Official Employee

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2.2K Messages

 

pmell20, I'm glad to hear the good news on the caller ID. I did check the equipment, and I didn't see any reason you can't record more than one. If you have additional boxes, each box can take up one of the tuners on the DVR. I did see, however, that you still have room based on your setup. Does this happen for any network or show you try to record? When you attempt to record these shows, are the other devices also watching the same channel?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 days ago

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pmell20

Contributor

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64 Messages

99% of the time, I request recordings when I am watching my main TV in the living room, the one with the DVR attached.  I rarely hold onto recordings. I usually watch what I record within two or three days, so I was quite shocked when this happened to me, I could not record more than one program at a time.  I was told by a Comcast representative that I only had 20 hours of recording and the next available plan was 150 hours, which she moved me to, I think it’s $10 more a month.   She did not explain what this 20 hours consisted of as I’ve never recorded 20 hours of programming in one night.  Is this 20 hrs, over a month, a week?  Right now I have 4 programs recorded, and this is pretty much typical.

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19 days ago

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XfinityDilary

Official Employee

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2.2K Messages

There's no timeframe for the 20 hours of Cloud DVR. That is the total space you have available to record overall. If you have 20 hours of DVR you can access this on the Xfinity Stream App or X1 DVR TV Box and you would only be able to record up to two programs (tuners) at a time. 

 

If you subscribe to our regular DVR service you would get up to 150 hours and up to 6 tuners. Premium DVR would give you 300 hours with 6 tuners. Are you currently paying for DVR service? Or do you have our Cloud DVR Service? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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