Caller ID on TV not working

Just upgraded to the Ultimate package earlier this week.  Didn't change any equipment, cable boxes or xFi modem/router.  Since then the Caller ID on the TV hasn't worked.  Caller ID works fine on the phone.  I've rebooted the modem/router.  Rebooted both of our cable boxes.  Even did a system refresh from the Xfinity website and restarted the modem/router from Xfinity website.  Caller ID is still not showing on either TV. It was working right before we did the upgrade.

Can you help?  Thanks