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Froggie1
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4 Messages

Friday, August 9th, 2024 11:44 PM

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Caller ID on TV not working

Just upgraded to the Ultimate package earlier this week.  Didn't change any equipment, cable boxes or xFi modem/router.  Since then the Caller ID on the TV hasn't worked.  Caller ID works fine on the phone.  I've rebooted the modem/router.  Rebooted both of our cable boxes.  Even did a system refresh from the Xfinity website and restarted the modem/router from Xfinity website.  Caller ID is still not showing on either TV. It was working right before we did the upgrade.

Can you help?  Thanks

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1 month ago

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Froggie1

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1 month ago

Also, forgot to add.  Checked  the Xfinity Voice preferences / notification settings on cable box using the remote. They were set to "on".  Tried turning them off and back on again, still didn't work

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Froggie1

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1 month ago

Update:  Connected with live chat on Saturday (not DM here).  After chatting with CS and finally getting passed to a technical person, was told our cable boxes were old and wouldn't show the Caller ID on TV since we upgraded to the Ultimate package.  Went and got two different boxes from Xfinity store.  Caller ID on Tv still not working a day later. Tried rebooting both boxes and router/modem and also turning the Xfinity Voice notification off and on again.

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XfinityChelseaB

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1.1K Messages

Hello @Froggie1, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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1 month ago

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XfinityChelseaB

Official Employee

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1.1K Messages

1 month ago

@Froggie1, I'm so happy we were able to get you taken care of tonight. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

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