Lpj1230's profile

New Poster

 • 

2 Messages

Friday, December 11th, 2020 2:00 PM

Closed

Caller ID not working

My caller ID doesn’t display on my televisions . When working with multiple agents, the test banner from Comcast works, but not from any other phone. Have done all the troubleshooting to no avail. Tried to talk to a live agent but never get a call back.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Visitor

 • 

1 Message

4 years ago

I had new modem installed today and now my caller i.d. is no longer working on my television.  I called Xfinity and they had me double check for the umpteenth time if I had it turned on and the answer was yes.  They also reset my television and still no caller i.d.  A ticket has been written but in reading other inquiries, it appears that it doesn't mean much.  I will call them again tomorrow and ask for a technician vs customer service rep and see what happens.  Paying over $200 a month for services I am not getting is not setting well with me.

Frequent Visitor

 • 

16 Messages

4 years ago

I too have the same issue. I had to replace my phone modem because the old one would boot up and connect. The replacement has the wifi and telephone function, only use the phone portion. I too called, and their banner works, but when I call it did not show on the TV. Supposedly sent a ticket to the next tier. This was awhile ago, have not heard a thing. Hope there is a solution. We have a package deal, TV Internet & phone.

forum icon

New to the Community?

Start Here