New Poster
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2 Messages
Caller ID not working
My caller ID doesn’t display on my televisions . When working with multiple agents, the test banner from Comcast works, but not from any other phone. Have done all the troubleshooting to no avail. Tried to talk to a live agent but never get a call back.
user_a4be16
Visitor
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1 Message
4 years ago
I had new modem installed today and now my caller i.d. is no longer working on my television. I called Xfinity and they had me double check for the umpteenth time if I had it turned on and the answer was yes. They also reset my television and still no caller i.d. A ticket has been written but in reading other inquiries, it appears that it doesn't mean much. I will call them again tomorrow and ask for a technician vs customer service rep and see what happens. Paying over $200 a month for services I am not getting is not setting well with me.
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Macuser4770
Frequent Visitor
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16 Messages
4 years ago
I too have the same issue. I had to replace my phone modem because the old one would boot up and connect. The replacement has the wifi and telephone function, only use the phone portion. I too called, and their banner works, but when I call it did not show on the TV. Supposedly sent a ticket to the next tier. This was awhile ago, have not heard a thing. Hope there is a solution. We have a package deal, TV Internet & phone.
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