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user_6326c7
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Visitor

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10 Messages

Wednesday, April 26th, 2023 9:28 PM

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Caller ID not working properly

Some time ago I noticed that when the phone is ringing the displayed caller ID says "Home Line Call".  I does not happen always but in a least 50% cases.  I called support few times they did something, for a whole caller ID worked but after a while it stopped working again.  The problem from my side is that my phone does not recognize it as a call and I have know idea that somebody called.  However, the call is registered in my Xfinity account call history.

Is there any way to fix this issue permanently.  Please help.

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2 years ago

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XfinityAntoine

Official Employee

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1.4K Messages

2 years ago

Thanks for reaching out @user_6326c7! What should your Caller ID say? Does it say nothing at all 50% of the time? Just trying to grasp the issue here. 

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user_6326c7

Visitor

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10 Messages

@XfinityAntoine​ Antoine,

As I said before about 50% for incomings calls shows proper caller ID and the rest displays a message  "Home Line Call" and the call is not entered into a call log on my home phone.  For some reason yesterday and today ID  was working properly.  And as I stated before after my contact with Xfinity support on the previous occasions caller ID was fine for some time and stopped working for no apparent reason.

I hope it answers your question.

2 years ago

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XfinityJeniece

Official Employee

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2.6K Messages

Thanks for those details. I am happy to hear that your caller ID is working today and yesterday. However, if you are having issues with the caller ID function we would be happy to help with troubleshooting. You mentioned you spoke with support, what troubleshooting steps did you try?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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