Patrick_s's profile

New Poster

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3 Messages

Sun, Aug 2, 2020 11:00 AM

Caller ID not working on my television.

I installed the latest phone modem from Xfinity. The caller ID is no longer displaying on my television. I reported the issue at the xfiniity store and online. The problem has not yet been resolved. I did multiple resetting of the modem and made sure the caller ID option in the settings was turned on.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

10 m ago

How long ago did you swap equipment?

New Poster

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1 Message

9 m ago

How do I get my Caller ID displayed on my TV screen?

New Poster

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4 Messages

8 m ago

Comcast has no idea as to how to fix this....been trying to resolve this issue for 45 days....calling daily....nothing works

Frequent Visitor

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12 Messages

2 m ago

I also have the same issue. Our old phone modem finally bit the dust and was replaced late last year, and no caller ID is being displayed from that point on. Called Comcast support, but no luck with the caller ID being displayed.

Just some additional information, the "replacement" voice modem is an XFINITY Dual-Band WiFi 80211ac voice modem/WiFi router model XB3 which is set to Comcast1 with a password, not with the default WiFi Settings Network (SSID) & Password. I am wondering if this makes any difference? As far as I can recall, I don't think the Comcast tech that replaced the old voice modem did a reset. Does it make any difference? I am tempted to perform a reset, I will wait to see if I get some feed back first. I have another cable modem and separate router for our home network in a different location inside our home, so I don't think it matters if I do a reset for the phone modem. Any guesses?

(edited)

comc25

Regular Contributor

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117 Messages

2 m ago

Modem isn’t even relevant in this situation. 

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