New Poster
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4 Messages
Caller ID not working on landline phone or on television since plan change
At the suggestion of an Xfinity Chat Agent that I was chatting with on an unrelated issue, I upgraded to a new plan for my TV, Phone, and Internet. The upgrade required me to install the new white Xfi Gateway. I previously had the older black Xfi Gateway. The new plan was only $10 more expensive than my current plan, but was supposed to provide 1.2 gigabyte per second Internet. I was on the 500MB plan before. I have literally seen no upgrade in speed, and as a terrible bonus, my Caller ID no longer works on either my landline phone or on television. Now every Incoming call shows Out of Area Private Caller. No matter who is calling, and these are numbers that worked fine up until two weeks ago when my plan changed. I also pay $10 extra per month for what is supposed to be double the DVR space. Since the "upgrade" only my bedroom television has the correct DVR full %. Both my living room and other bedroom show a much higher % full. I have chatted with about 10 different Chat Agents, and spoke to two people who were allegedly Tier 2 support. Despite being assured about 50 times that they "valued my loyalty to Xfinity" and would correct my problem, all that managed to happen is that they reset my gateway and television boxes over and over and over, and the problem is still here. I am on the verge of demanding to be let out of my contract, so that I can go to a provider that can provide Caller ID. I have seen others on here get assistance and get this same issue fixed. Can someone please reach out to help me???
XfinityVianney
Official Employee
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1.8K Messages
3 years ago
Hi, @reardons1111. I understand you've been working on this for some time, but the problem is not resolved. I ask that you reach out privately, so we can cover the details of this further. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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caph12
Contributor
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45 Messages
3 years ago
I am also having problems AGAIN with my caller ID not working. I already had a ticket made 3 weeks ago and had the Comcast advanced team do a modem rebuild. Caller ID worked for 13 days, then it stopped again. No caller ID on phone, and the Call History on my Xfinity account webpage not updating. I called Comcast today, they did a diagnostic and a modem refresh. Caller ID appears to be working ok now (on both phone and call history) but for how long? They made me an appointment with Comcast service tech to come and check the lines to my home and check my modem (which is one mt husband bought that Comcast said is compatable). I suspect it's that Nomorobo spam blocker thing that's the problem. I never had Caller ID issues before Comcast started using that.
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reardons1111
New Poster
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4 Messages
3 years ago
Xfinity was finally able to correct my Caller ID issue. As I expected, and told the very 1st person that I talked with, it was a provisioning issue on the Xfinity side. All of the gateway resetting in the world wasn't going to fix the issue. I am appreciative that they were finally able to get it corrected.
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user_e7903e
Visitor
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1 Message
3 years ago
I am experiencing the exact same problem! So far the xfinity chat agents restart the box, the gateway over and over. It is ridiculous how a service provider can have such issues with a basic product.
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