@user_bkhxyt We will need to confirm a few things on the account end and make sure your account has that feature included in the Voice plan. But assuming that all looks good there is some troubleshooting we can do. For an overview of the requirements to have this feature you can visit https://www.xfinity.com/support/articles/requirements-for-universal-caller-id
Please send us a direct message with your full name and service address, and we will look into the account.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityMatthew
Official Employee
•
1.5K Messages
3 hours ago
@user_bkhxyt We will need to confirm a few things on the account end and make sure your account has that feature included in the Voice plan. But assuming that all looks good there is some troubleshooting we can do. For an overview of the requirements to have this feature you can visit https://www.xfinity.com/support/articles/requirements-for-universal-caller-id
Please send us a direct message with your full name and service address, and we will look into the account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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