Regular Visitor
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5 Messages
Caller ID not longer on tv screen
When I upgraded/changed my account package, my phone was disconnected from the account. The phone was subsequently reconnected, but the id of incoming calls no longer shows on my television screen. Is there a solution?
XfinityKatie
Official Employee
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744 Messages
4 years ago
Hi @Highlander945! Thank you for bringing this issue to our attention so that we can make sure your Caller ID is working without issue. Is the Caller ID working on your phone or is it not working for both your phone and on the TV? Are all phone numbers that call you having this same result?
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PA_WOODCHUCK
Contributor
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46 Messages
4 years ago
I have the same issue, but we haven't changed anything related to account. Caller ID shows up OK in phone log from within my account.
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