New Poster
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9 Messages
Caller ID not displaying with Xfinity Voice service
Caller ID stopped working sometime while we were away this winter. Services were on vacation mode from late Jan thru mid April so maybe that's the issue? Was fine before we left.
MikeB39A
Problem Solver
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565 Messages
4 months ago
The most common reason you will not see the caller id on the TV is because it is turned off under settings on the X1 cable box.
Ty these steps.
1. Using the remote, press the Xfinity button.
2. Highlight Settings (the gear icon) and press OK.
3. Highlight Preferences and press OK.
4. Highlight Notifications and press OK.
5. Make sure Xfinity Voice is turned “ON”
Good luck!
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XfinityAdrienne
Official Employee
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700 Messages
4 months ago
Hey there, @lisas1031! Thank you so much for taking the time to reaching to us on the Xfinity Forums. I am sorry to hear about the Caller ID not working. We can certainly take a look a the account and ensure it's resolved.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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