2 Messages
Caller I’d not appearing on tv acreen
Caller ID is not appearing on TV screen. I have tried using Xfinity assistance, but it is useless and won’t connect me to an agent.
2 Messages
Caller ID is not appearing on TV screen. I have tried using Xfinity assistance, but it is useless and won’t connect me to an agent.
XfinityRay
Official Employee
•
2.3K Messages
1 year ago
Hi there, @user_f26473. We are happy to help with the Caller ID on your TV. I love the option of not having to get up to see who is calling! Can you please check the cable box to ensure that the setting is turned on? On the remote, press the Xfinity Button. Go to the Settings icon (looks like a gear), go to Preferences, and then notifications to ensure Caller ID is on. If it is already on, please toggle the option to Off then back to On. Please let me know if these steps help.
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