Frequent Visitor
•
27 Messages
Caller ID issues
I recently had to replace my gateway and now my caller ID isn't working. It keeps showing up as Out Of Area, and it will not display a number. Also, I cannot get my Caller ID on TV to work along with my other notifications. Everything was working fine until I replaced the gateway.
I already restarted the gateway, unplugged and replugged the phone, as my Caller ID is built into my phones, and my phone system is compatible with services, and I also did an entire system refresh. I toggled the settings on my TV for the TV side and that didn't work. I see no other settings for the Caller ID in my account, and there's no settings for it in the Connect area where you can check your voicemail visually.
What else can I try to get this all fixed?
XfinityDilary
Official Employee
•
2.4K Messages
1 month ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0