1 Message

Sunday, January 29th, 2023 9:27 PM

Caller ID display on TV

​Is anyone having issue over the last couple of weeks with Caller ID display on TV​


Official Employee


596 Messages

2 months ago

Hi, @user_27e335. Thanks for reaching out. Here's an article where you can learn how to set notifications for Xfinity X1 features like DVR Auto Extend, the Sports app, Xfinity Voice, Caller ID, and more on the On-Screen Guide https://www.xfinity.com/support/articles/x1-text-messaging-notifications. Let us know if this helps. 


Regular Visitor


14 Messages

1 month ago

I also am not getting Caller ID on my TV for incoming calls on landline!  No one seems to know why!

Official Employee


313 Messages

Hello @jeenb4 We appreciate you reaching out to bring this to our attention. I would like to work on fixing your caller ID to tv.  Can you please send our team a direct message with your full name and full address?


To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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