Hello @jeenb4 We appreciate you reaching out to bring this to our attention. I would like to work on fixing your caller ID to tv. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJay
Official Employee
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596 Messages
2 months ago
Hi, @user_27e335. Thanks for reaching out. Here's an article where you can learn how to set notifications for Xfinity X1 features like DVR Auto Extend, the Sports app, Xfinity Voice, Caller ID, and more on the On-Screen Guide https://www.xfinity.com/support/articles/x1-text-messaging-notifications. Let us know if this helps.
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jeenb4
Regular Visitor
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14 Messages
1 month ago
I also am not getting Caller ID on my TV for incoming calls on landline! No one seems to know why!
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