U

Visitor

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1 Message

Mon, May 9, 2022 5:08 AM

Caller ID always shows “anonymous caller” even when we do know the caller

We upgraded our modem a while back and caller ID has not worked ever since. It always say “anonymous caller”, which it isn’t. We called once, and the person said it was fixed, yet it has not been fixed. In the forum someone stated that they got theirs resolved by getting an advanced ticket. We just don’t have time to constantly call and deal with it. You’d think they would get this bug fixed with all of these complaints. 

Official Employee

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687 Messages

3 m ago

Hello, @user_29910a, we will be more than happy to get this Caller ID issue resolved for you so you don't have to call in. I know time is valuable and it can be hard to wait on the phone. When you have a moment send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. Once we locate your account we can work with our advanced repair team to get this fixed. 

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