user_u3v6ey Thanks for reaching out for help with your call waiting for your home phone line. I would be happy to assist with getting it working again for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
No worries, @user_u3v6ey! Let's see what else we can do to help you fix this :) It’s frustrating when you’re expecting that "beep" and it never comes, especially if you’ve missed a few important calls because of it. Usually, this is either a setting that got toggled off or a small equipment glitch. Here is a step-by-step guide to getting Call Waiting back up and running on your Xfinity landline.
1. Check if Call Waiting is Enabled Xfinity landlines allow you to toggle this feature via keypad codes. It’s possible it was accidentally disabled.
- To Enable: Pick up your phone, wait for a dial tone, and press *43. (Note: In some regions or for Comcast Business, this is the activation code; for others, the feature is "on" by default).
- *To Test (The 70 check): If you press *70 before a call, it disables Call Waiting for that specific call only. If you’ve been doing this out of habit, that’s your culprit!
2. Check Your Physical Connections If the settings are correct, but you still aren't getting the tone, the hardware might be the issue.
- Line 1 vs. Line 2: On your Xfinity Gateway (modem), make sure your phone is plugged into the Tel 1 port. Some newer modems disable certain features like Call Waiting on the Tel 2 port unless you pay for a second dedicated line.
- Power Cycle the Gateway: Unplug the power cord from the back of your Xfinity modem, wait 30 seconds, and plug it back in. This refreshes the signal from our servers and often "pushes" feature updates back to your phone.
3. Review Incompatible Features Call Waiting can sometimes be automatically disabled if other features are active:
- Anonymous Call Rejection: If this is on, the second caller might be blocked before they even trigger the "waiting" tone. (Dial *87 to turn this off).
- Data/Fax Lines: If your line is coded in our system as a "fax" or "data" line, Call Waiting is often disabled by default to prevent the beep from dropping the data connection.
4. Manage via the Xfinity App The most reliable way to see if the feature is actually "Active" on your account is through the app:
- Look for Call Waiting in the feature settings and ensure the toggle is set to On.
Is your phone a cordless model? Sometimes the "Flash" button on cordless handsets can wear out, making it impossible to actually switch to the second call even if you hear the tone. Please let us know if this helps!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
Official Employee
•
2.8K Messages
12 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_tfp2hu
Visitor
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2 Messages
21 hours ago
Call waiting is not working on my land line
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user_tfp2hu
Visitor
•
2 Messages
21 hours ago
Call waiting is not working on my landline
0
0