Hanson's profile

Regular Visitor

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8 Messages

Wed, Jul 27, 2022 5:41 PM

Blocking 717-890 incoming calls

Approximately 2-3 months ago I started receiving (on my caller ID) calls from Middletown 717-890..... We NEVER answer the phone if we don't recognize the phone numbers when the voice identifies and calls out the number. It is our opinion if the call is important they will leave a message. They can call at least 3 times a day. I have tried checking reverse phone number and there are 100's of prefix phone numbers with a 717-890 and believe it or not we have had AT LEAST 3 phone calls with the 717-890 prefix. Unfortunately we never thought of writing down the phone numbers before blocking and erasing them from our landline. This is harassment because it is probably robot calls. The last four digits of each phone numbers are different and are from Middletown with the prefix 717-890. Has anyone ever had this problem and does anyone have any suggestions. Any suggestions are appreciated. We have excellent service with Xfinity and no problems.....just harassing phone calls

Regular Visitor

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8 Messages

13 d ago

I checked my call history for these phone calls and they have called OVER 120 times since June of this year. They are all from Middletown PA and have the prefixes of 717-890 and the last four digits are ALWAYS different.

Official Employee

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1.1K Messages

@Hanson We appreciate you reaching out here on our Xfinity Forums! I'm truly sorry to hear that you've been receiving spam calls. I know how frustrating it can be. Can you clarify if this is happening on a landline phone or an Xfinity Mobile cell phone? 

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Regular Visitor

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8 Messages

It is my landline. The sad part is I was hospitalized the first part of the year and my husband was told I might not make it. Then in June we started getting the spam calls. You become concerned if he would get a call that I died. Imagine what spammers are doing to people who are going through a bad time. I was going to suggest to allow your customers to have the opportunity to block 100 phone number of spammers. It wouldn't help me because when I checked my call history this spammer has called my landline number over 120 times. The calls can start to call my landline at 10:58 a.m. and as late as 8:57 p.m. There should be something that can be done. I can call you and give you my landline number and you can check my call history to see if I am lying. I can't change my phone number too many people medical/family/friends/businesses....

Official Employee

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294 Messages

Thank you so much for this information. May I have you send me a private message with your full name and service address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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8 Messages

Okay I look forward to your response. I sent you a message. You and your colleagues will probably have a chuckle on the calls.  A few of the calls were not identified as Middletown, but to look at the phone number you will see it is from 717-890 

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