New Poster
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4 Messages
Are additional voice numbers going away - with Xfinity Connect app retirement?
We have additional Comcast voice telephone phone numbers assigned to us. They are linked to each Xfinity user login on our account, and used with the Voice2Go/Xfinity Connect app. We can also use them for select call forwarding, etc, without necessarily using the Xfinity Connect app.
Since the Xfinity Connect app is going away on 4/20/2021, will we lose all of those additional assigned Xfinity telephone numbers?
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ComcastDaryl
Official Employee
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85 Messages
1 m ago
Thank you for your recent post, and glad to hear you were able to enjoy the Xfinity Connect App and Voice2go feature. I am sorry, but the Voice2Go app will also be sunset on 04/20/21 as well. Even though new and existing Voice customers won’t be able to use any additional Voice2Go phone numbers that they have on their account, they will be able to access voicemail history for any additional Voice2Go phone numbers in the web portal until May 20.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW
Gold Problem Solver
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22.3K Messages
1 m ago
Also see https://www.xfinity.com/support/articles/xfinity-connect-sunset
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