Greetings, @user_jrhrt4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your phone service, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Did your calls just start going to voicemail recently, or has this been an ongoing issue? Are you still able to get a dial tone and make outbound calls without any issues? Have you already checked your voicemail settings on the Xfinity Voice Portal (https://connect.xfinity.com/voice/settings) to see if anything in there was out of order? Please let me know, and we will get this taken care of together.
XfinityJamesC
Official Employee
•
3.3K Messages
3 hours ago
Greetings, @user_jrhrt4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your phone service, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Did your calls just start going to voicemail recently, or has this been an ongoing issue? Are you still able to get a dial tone and make outbound calls without any issues? Have you already checked your voicemail settings on the Xfinity Voice Portal (https://connect.xfinity.com/voice/settings) to see if anything in there was out of order? Please let me know, and we will get this taken care of together.
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