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nielb
1st Topic

Visitor

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3 Messages

Wednesday, October 26th, 2022 10:24 PM

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All inbound calls have no caller ID

For about the past month, all inbound calls have shown no caller ID. On my phone they show "unknown number" and on the TV they show as "anonymous." Can anyone explain what might be causing this?

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Updated 

2 years ago

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Accepted Solution

CCXavier

Official Employee

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695 Messages

2 years ago

Hello, thank you for reaching out to us. That is interesting that is happening, we would not have the exact answer but let me ask if you have a family member call you and make sure the number is not blocked or anything. Does the caller ID work?

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nielb

Visitor

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3 Messages

@XfinityXavier​ I just checked again and it is literally every call since October 7. Interestingly, this is about the day that I got a new cable modem from Xfinity.

2 years ago

0

XfinityRichard

Official Employee

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1.5K Messages

Hi there, @nielb Oh no, I'm truly sorry for the inconvenience regarding your caller ID. I want you to know that you came to the right place for assistance. Can you please try unplugging your modem from the electrical outlet for about 1 minute then plug it back in for me?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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nielb

Visitor

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3 Messages

I have tried that and it did not change anything.

2 years ago

0

CCXavier

Official Employee

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695 Messages

Thank you for doing that for us, we will need to do some further troubleshooting in a private message. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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