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user_pdf3mj
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Monday, January 6th, 2025 5:40 PM

Advanced call forwarding not working

Unable to activate advanced call forwarding. I want to connect nomorobo. When I go to my voice portal, the Call Forwarding page loads,  then the button to activate Advanced disappears.

This has been a known issue for two years!

Question

 • 

Updated 

7 hours ago

95

6

user_gg3baw

1 Message

2 months ago

I have experienced the same problem.  After 2 online chats and 1 voice call, each one said the problem has been fixed and would work within an hour. That never happened.  It seems the people who have attempted to help appear to have no technical expertise in the matter.  I would like to speak to someone who has the technical ability to actually resolve the issue.

3

0

XfinityChelseaB

Official Employee

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1.7K Messages

Hello @user_gg3baw, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Please check out the following links to see if this helps:

Use the Xfinity Voice Call Forwarding feature
Change Advanced Call Forwarding settings

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_4t87f9

Visitor

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2 Messages

Xfinity - this issue with Advanced Call Forwarding has been occurring for for two weeks.  I have reviewed the two links you have provided and those instructions are helpful if the service is actually working !!!!!!!    One the first step, we need to select the toggle on the ID and Security page to allow making changes to call features.  That option does not appear on the page.  Second issue, on the call forwarding options screen, under the Advanced Call Forwarding feature, the field to enter a phone number appears for 1 second, then disappears, replaced by a message "Something went wrong, please try again in a few minutes".  I have called Xfinity 5 times to resolve this issue, and no one seems to understand how to fix this.  Horrible customer service!!!!!    Please let us know that the issue has been identified and is currently being worked on.  Please do not keep giving us troubleshooting steps as this issue is clearly not on our end!! Thank you.

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2 months ago

0

XfinityVictor

Official Employee

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1.3K Messages

 

user_4t87f9 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

sangregtf

New Poster

 • 

3 Messages

2 months ago

I'm having the same issue. I can't add numbers to advanced call forwarding. I've tried all the troubleshooting steps.

0

0

user_4ahymc

1 Message

2 months ago

I am having the same issue.  It's March now and it's still not working.  

1

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

 

user_4ahymc Were you able to follow the steps above and receive any other results?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

jefr21

1 Message

1 month ago

I have this same issue. I have been unsuccessful for a week getting anyone in support to escalate this issue to the correct people to resolve this issue. They keep asking and repeating the same incorrect information every time and want to reboot the cable modem. And then they say I am in contact with their technical department; However, it's clear the agent has no idea of what I am speaking about. The attached image from the page clearly indicates a system problem.

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user_9h22iy

Visitor

 • 

1 Message

2 days ago

I have the same issue. Can't wait for a disruptive new company to put Xfinity out of business. SO BAD!

1

0

XfinityMarcus

Official Employee

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1.4K Messages

user_9h22iy thank you for using the Xfinity Community Forums page to reach out and share your feedback. I understand you are having concerns with call forwarding and would be more than happy to help. Send me a direct message with your full name and complete service address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

0

user_4t87f9

Visitor

 • 

2 Messages

2 days ago

I finally got this resolved.  Ask to have a ticket created and escalated to the Tier 2 Voice team.  The Tier 2 Voice team called me back within 2 hours and enabled Advanced Call Forwarding in two minutes.   I gave them feedback that this is a very bad process, but they did not get the point.

1

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XfinityThomasA

Official Employee

 • 

2.3K Messages

 

Thank you for sharing your feedback and experience, which may help other readers, user_4t87f9. This is keeping in the spirit of the Forums and is greatly appreciated. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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