Visitor
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1 Message
Advanced Call Forwarding not working
Like many others, I am unable to use the Advanced Call Forwarding feature on my xfinity landline phone. I would also like to change the number of rings before a call goes to voicemail, but am unable to do so. That section on the website is blanked out and there is no ability to enter a number to forward to or to change the number of rings before it goes to voicemail (see picture below).
Thanks for any help.
XfinityEmilyB
Official Employee
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1.6K Messages
3 years ago
Welcome to our community forum, @user_cf6c2f! I like being able to forward my calls for when I'm not home so I want to make sure you're able to take advantage of the feature as well!
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
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user_f288e7
Visitor
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4 Messages
3 years ago
I am having the same problem and need assistance. The chat person was unable to resolve.
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Anon238514
Not applicable
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2 Messages
2 years ago
Problem still exists system wide. Spent 2 1/2 hours today in chat session (agents polite but reasonably unknowledgeable about the environment they support). *72 from landline phone opens up ACF on Xfinity Connect but only foe one number. Have had this issue since moving to different Xfinity region. I want some $$$$$ back.
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