1 Message

Tuesday, November 1st, 2022 2:08 AM


Advanced Call Forwarding - Error Message: Sorry, but something went wrong. Please try again in a few minutes.

I am attempting to use the xfinity web page to set up advanced call forwarding so I can set up nomorobo. I do not get the option to enter

phone numbers and instead get the error message:

Sorry, but something went wrong. Please try again in a few minutes.

I have worked with support for 2 days and no solution. They confirmed that I have this feature enable on my service. The problem is with the web site.

I read older articles saying you can set this up with the xfinity phone app, but that app had been discontinued and even when I attempt to use it, this feature does not exist. 

Other articles have a response from a xfinity employee asking to send a DM. But this cannot occur until they allow it.

I'm stuck. As usual, no help from live chat or on the phone. They say they will escalate and I hear nothing back.

This is not a web browser or cache issue. I have tried multiple computers and web browsers. I even had a friend of mine check out this feature on his account

and it worked for him. So this issue is getting my phone service hook up to the web site to allow this type of provisioning.

So, can someone from xfinity support give me access to DM them?

Official Employee


671 Messages

11 months ago

@user_eb49a2 Thank you so much for your post for help on setting up advanced call forwarding options to use nomorobo to stop unwanted calls. There are a few home phone plans that do not have access to the advanced call forwarding options and that is the most common reason I run into customers who are not able to utilize the features. The Xfinity Voice Unlimited Saver or Local With More call plan would be two examples of those older plan options that are not compatible. Your Voice plan details would be shown in your plan description using your Xfinity My Account app, or also they are shown on the PDF version of your monthly bill. This is a great page with more details on using the features you need to stop robo calls. https://www.xfinity.com/support/articles/nomorobo?linkId=34588728


I would be more than happy to check for you as well if you would like. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

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