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RBN003
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1st Kudo

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Thu, Apr 9, 2020 10:00 AM

A suggestion to make xfinity's job easier

I have a suggestion to make your job easier and your customers happier.

The porting a phone number should be an online form.  Interacting with a agent, I had to ask three diferent times throughout the last 30 days giving the same information three times to get a final delay of only 3 days.  An online form would have eliminated my fustrations.  It cost me $120 per month to maintain my old carrier jsu to wait until I am asked the third time for information.  Secondly, if it is online, there is no paperwork that gets lost - it is on a computer.

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