Visitor
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2 Messages
2001000001
Why do I have multiple calls made to 2001000001 on my phone log? Outbound calls are placed but I’m not the one dialing them from my physical home phone. The phone rings twice and then it stops but on the call history it shows 2001000001 placed followed by an outbound call to phone numbers I do not even know who they belong to. Is my service secure? Will I get any charged fees for these calls I’m not making?? All I have is voicemail. I do not have call forwarding. I do not have call blocking. Just simple voicemail.
BruceW
Gold Problem Solver
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26.9K Messages
2 days ago
If you are using Nomorobo, that is one of the numbers they use with that service. It's how Nomorobo works. See https://nomorobo.zendesk.com/hc/en-us/articles/200536477-How-does-it-work-on-Landlines. If you don't want to use Nomorobo see "Disable Nomorobo" on https://www.xfinity.com/support/articles/nomorobo.
Note that https://nomorobo.zendesk.com/hc/en-us/articles/41087882749453-Nomorobo-Landline-Service-Discontinuation says:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityAmira
Official Employee
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4.6K Messages
5 hours ago
HI user_xukoee! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I would like to further look into this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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