1 Message
Xfinity is trash
It took me over 20 minutes to even leave this review because my internet is so slow. I've tried everything and I've contacted support so many times, but they are never helpful and i'm sick of getting support from a robot and not a person. I can't work from home comfortably with fear my internet will stop working. It happens multiple times a week due to "outages" that I'm never notified of until I actually go through the app and beg for support. I will literally never use Xfinity again and I will tell everyone I know to avoid their services. Verizon here I come.
Again
Expert
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31.5K Messages
2 months ago
Moved to Customer Service as this is not Guidelines related.
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XfinityPaula
Official Employee
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1.4K Messages
2 months ago
Hello user_s5ake3. I'm terribly sorry to read of the trouble you have been having with our Xfinity internet and the repeat interruptions you have been having. I know it's absolutely vital to have a dependable connection especially when we need to work from home. I know that trying to find help during these interruptions can add to the frustration. Please know my team is here, and we would love to help out. I am happy to dig into the service issues and area interruptions for us to help ensure they are resolved and that the issues do not continue.
Please send us a direct message with your name and service address. I want to make sure we have this resolved asap!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityPaula
Official Employee
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1.4K Messages
2 months ago
@Again Thank you for moving the post over for support!
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user_s3670a
Visitor
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1 Message
12 days ago
I have the same issue with Xfinity. I work from home and the internet continues to go down. I have had the service for 6 months and it has gone down a minimum 12 times, they have sent 4 technicians and replaced the modem twice. I continue to get "Just unplug and plug the modem back in". Is this the way the company does support?? have the customers fix the issues by themselves?? I was talking to a "Support" agent yesterday and he basically told me to [Edited: Profanity]. Nice work Xfinity.
(edited)
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