2 Messages
Why Is Xfinity Lying About Having A "Call Back" System?
You ask XFinity for a person, they give you the automated assistant. You explain that it didn't answer your question, they give you the "solution": Try our automated chat. You click on the links and use the options they claim will allow you to schedule a call back, only it's the exact, same answer.
[Edited: "Solicitation"] – they are lying about providing a service, and even if I get a response to this inquiry, that person who claims to be a person will repeat the EXACT SAME information and call it an answer. What part of this does your company not understand? ME SPEAK PERSON, PERSON ME NEED SPEAK.
If you're not lying about the service, then LIST THE ACTUAL INFORMATION all of the customers are ACTUALLY ASKING FOR. You can't say you've answered our questions until you've ACTUALLY ANSWERED them. This ocean of customer service complaints should convey that the problem isn't the customers, it's xFinity. I'm always searching for alternatives [Edited: "Solicitation"].
Again, if you're not LYING about this service, simply provide the info here and that will resolve the issue.
XfinityAbby
Official Employee
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67 Messages
9 days ago
Hello, @user_og98e3, Thank you for taking the time to reach out on our Community Forum. I understand that it can be frustrating at times to get through to a person through our automated system. We have many systems in place to try to get you to the right person for help. The best way to contact us is through our direct phone number, 1-800-Xfinity (1-800-934-6489). Another way to contact us would be directly through our Community Forums or to sign into your Xfinity account online and request a call back from the Xfinity assistant. If you do need assistance with something specific today please send us a direct message with your name and address, and I would be more than happy to assist you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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