Visitor
•
1 Message
Why do you guys keep lying about cancellation services
i have tried to cancel so many times this service because i have moved and i cannot get xfinity to cancel at all i have called and asked the agents and they say yes we will cancel many times and they still have not canceled i have been billed so much for something i cant even use and then they just keep lying all the time
EG
Expert
•
111.1K Messages
13 hours ago
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
2K Messages
13 hours ago
Hi there, @user_j1e39m ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are experiencing trying to get your account cancelled. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0