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user_ghz228
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Tuesday, August 5th, 2025

schedule technician not showing up for appointments.

Third day technician has not shown up for appointments, first one was supposed to come Sunday Aug.3 from 8am-8pm no show. Person on chat promised they come on Aug. 4 between 8am-8pm, no one showed! Day 3 still being promised tech will show between 8am-8pm but still haven't showed up. I'm about ready to cancel service since no one seems to want to come fix problem with internet going in an out.

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5 days ago

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user_fmj96d

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5 days ago

Similar problem with my T V service.  Twice a technician was scheduled to come; twice no show.  Outage has occured twice again since the last scheduled appointment.  What can I do?  Is there a phone number or office I can contact to resolve this issue?  I'd like to watch T V when I turn it on.

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XfinityLinda

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@user_fmj96d We're happy to assist with your cable service. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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XfinityDilary

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5 days ago

 

user_ghz228 Thank you for reaching out to our Community Forums for help with your service concerns. Based on what you've described, this appears to be an outside service order. These types of orders typically don’t require someone to be home and may be rescheduled if our field team is unable to complete the work on the scheduled date due to workload or technician availability. Just to clarify, what is the technician visit scheduled for? Are you currently without service? 

 

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user_ghz228

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The person I just talked with on phone( not on chat) said that a visit had been scheduled for 8am to 8pm today Aug.5, but it turns out no technician had actually been assigned the visit. She was able to scheduled an in home tech for monday Aug.11 between 5-7pm. Three days wasted. I can only hope this time someone shows up. As for my service it has gone out twice today once from about 11am to 12:50pm then again from 6pm to about 7pm. Customer service needs to be easier an you need to be able to reach the right people to help.

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5 days ago

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XfinityDilary

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2.5K Messages

 

user_ghz228 I'm glad we were able to provide some clarity over the phone and that a new appointment has been scheduled. We'd like to follow up afterward to ensure everything has been fully resolved. Would that be alright with you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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