Visitor
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5 Messages
Promised a free Xfinity mobile line for 12 months with Xfinity Internet, but keep getting charged and agents can't help me.
I signed up for an XFINITY promotion that stated if I have an internet plan of 300 Mbps or higher, I would qualify for 12 months of free XFINITY Mobile service. My internet plan exceeds 300 Mbps, so I took the offer and even purchased a new phone through XFINITY Mobile. However, my first bill now shows a charge of $65, when I was told it should only be $25 for activation.
I contacted an XFINITY agent via chat, who assured me the issue was fixed, but the incorrect charge remains. I need this resolved before I am billed $65 instead of the promised amount. Please review my account and ensure the promotional offer is correctly applied.
Thank you.
XfinityQuemekia
Official Employee
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62 Messages
2 days ago
Hello @papawow Thank you for reaching out to us here on our Xfinity Community Forums.
We are sorry to hear about the problems you're having with your Xfinity mobile bill. I'd be happy to take a closer look to provide you with more information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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