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sumathi007
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Sunday, April 20th, 2025 5:47 PM

Global Travel Pass

Hi,

Global Travel Pass not working properly and being charged incorrectly. I activate global travel pass for one of my line during my travel for 3 days and cancelled it subsequently(received message and email confirmation for deactivating global travel pass). As i was travelling out of country for almost a month, i was charged for all my travel days inspite of cancelling global travel pass. After returning back to country, logged customer complaint and action has not been taken for the past two months. And this is the second time i am facing the issue with the global travel pass.  Even during my earlier travel, i faced the same issue and xfinity did audit and they refunded the amount saying that I was wrongly charged  for refresh of application during the travel duration inspite of deactivating the global travel pass. 

So, Please be aware during activating and deactivating the Global Travel Pass.  If you are on continuous travel after deactivating the Travel Pass just ensure you are not being charged for the refresh of the apps. This happens even when the cellular data is switched off during roaming.

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2 days ago

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EG

Expert

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110K Messages

5 days ago

The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMarcos

Official Employee

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2.3K Messages

5 days ago

Hi sumathi007, thank you for visiting our Forum and adding to our community. I hope you had a safe journey and some fun a long the way when you were abroad. I'd love to help turn things around and research that Global Travel Pass billing concern you had as well. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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sumathi007

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2 Messages

Hi Macros,

I have already logged a complaint after coming back from my trip in the month of Feb 2025. And the Case # is [Edited: "Personal Information"]. After my initial complaint i subsequently called them up again in the month of March 2025, as i didnt get back any reply after investigation. They told me that someone has open my case and i will hear back within 7 days. Till now i havent received any email about the research or refund.

(edited)

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2 days ago

XfinitySara

Official Employee

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1.7K Messages

@sumathi007 - Thank you for letting us know! We may have to investigate this further, and possibly get in touch with our Xfinity Mobile escalations team. Not to worry, though! Our team (and theirs) is great to work with because we'll always do whatever we can to review and resolve things as quickly as possible. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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