Xfinity sent me an empty box and now are charging me for phone HELP

Hello Xfinity,

You sent me an empty box ON FRIDAY JULY 11TH, I have given you the Police report number, SEE BELOW and went into the store with the box. Your Midvlae store says theft through mail is rampant 

On Friday July 11th , the fed ex person handed me an empty box. I called the 800 number and they told me to get a Police report and take pictures of the shipping contents, which I did. I went into XFINITY store IN Midvale with box, they took pictures and updated my account with Police Report [Edited: "Personal Information"], they dont provide physical police reports. I sent pictures and police report and an xfinity phone rep they are charging me for phone. 

my name

[Edited: "Personal Information"]