Xfinity Mobile Service Disconnected for Fraud – Identity Verified, Still No Service

I'm looking for assistance from an Xfinity employee because I have exhausted every normal support channel.

My Xfinity Mobile service was disconnected due to an alleged fraud concern without any prior notice or warning. I was not contacted by phone, email, or text before my mobile service was suspended.

I immediately followed Xfinity's instructions by visiting an Xfinity store and verifying my identity with my government-issued ID. The store confirmed my identity, created a fraud ticket, and advised me that no further action was required on my part.

Since then, I have spent hours speaking with multiple representatives and supervisors through chat. Each conversation ends with the same response—that my fraud ticket has been escalated—but no one has been able to explain why my service remains inactive or provide an estimated time for restoration.

I leave for an international trip to Cancun tomorrow, and I have now been left without mobile service despite complying with every request made by Xfinity.

I'm requesting that an Xfinity employee review my account, my fraud ticket, and help determine why my service has not been restored after my identity has already been verified.

Thank you.