Username change

I would like to change my username that I use on this forum to something else. I read that we can't do it through normal settings and that we have to get in contact with admins

Responses

XfinityDena

Official Employee

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3.2K Messages

4 months ago

Thank you for reaching out @user_4bs934 Have you reviewed the link: https://forums.xfinity.com/conversations/getting-started/getting-started-in-the-xfinity-help-support-forum/602d9c64c5375f08cd573fd2 that shows where you can find your username and edit?

SkipperGreg

Visitor

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4 Messages

Hello @XfinityDena - the getting started page shows the forum username as editable but when I go to Profile (icon)/Profile Settings/ the username is grayed out and not editable. I think you can enter a username when creating an account but after the account is created only ADMINS can change our usernames. When I created my account a long time ago there was no username as far as I can remember. So my guess is that Comcast assigned one to me randomly when usernames were implemented and hence I never had the opportunity to create one. Or, I just didn't notice the username field when I registered although I think I would have. I tried sending a message to "Xfinity Support" requesting they change my username. No response yet (just been 20 minutes). Is there anything else I should do? Thank you.

(edited)

4 months ago

user_4bs934

8 Messages

Yes I noticed the same thing. I'm trying to edit mine, and it'd not letting me. I read on Google that you have to contact admins to change it. I dont even remember them giving me the option to chose my own username in the beginning

4 months ago

user_4bs934

8 Messages

@XfinityDena yeah, it's not giving .e the option. It's all greyed out. I had Googled it and it told me that the only way you can change it is to contact admins. I don't even remember it giving me the option to chose my own username in the 1st place

4 months ago

XfinityAmira

Official Employee

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4.1K Messages

4 months ago

Hello @user_4bs934 & @SkipperGreg! We appreciate you both being customers with us and for utilizing our Xfinity Community Forum. My team is here to support you and would love to get your username updated for you. I do apologize for any complications experienced on your end when trying to update the username yourself. If you have not done so already, please send us a Direct Message so that we can assist you with this. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Please also note, sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you.

SkipperGreg

Visitor

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4 Messages

My username was successfully changed. I sent an Xfinity Forum DM (the message icon next to your user profile icon) to “Xfinity Support” with the request for a username change and provided my desired username plus options in case it was taken. For example, “SkipperGreg” but if taken add a number to it starting with 1 and increasing until a name is available. They made the change and confirmed via DM reply within 12 hours so this worked!

Problem making this request via a comment in a post is if the post is old it will be closed and you can’t comment. Also, it’s publicly displayed, which is an issue if you want to include your email for clarity on who you are. Problem with trying to DM a person like “XfinityAmara” is it only seems to work if you are online. So I recommend just sending a DM to “Xfinity Support.” Cheers.

(edited)

4 months ago

BruceW

Gold Problem Solver

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26.3K Messages

4 months ago

@SkipperGreg wrote: "... So I recommend just sending a DM to “Xfinity Support.” ... "

Note that, as stated above, using Direct Messaging before you have been asked to do so is considered a violation of the Forum Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.

Somewhat oddly, the rule is hidden under the "Troll or spam" heading:

... Trolling behavior includes ... sending ... unsolicited direct messages ...

You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Getting Started

user_4bs934

Username change

XfinityDena

SkipperGreg

user_4bs934

user_4bs934

XfinityAmira

SkipperGreg

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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