Support
Offers
Sign in
Visitor
•
2 Messages
Monday, September 8th, 2025
user_hf13z1 is not my user name, it is listed in my profile. How did this happen
Like
Comment
Follow
Responses
Official Employee
2K Messages
26 days ago
Thank you for reaching out about this. When you first signed up, could it be that maybe you used personal information like your name/last name in the username? This can happen when information like that is used and the username is then updated.
XfinityEva
Official Employee
•
2K Messages
26 days ago
Thank you for reaching out about this. When you first signed up, could it be that maybe you used personal information like your name/last name in the username? This can happen when information like that is used and the username is then updated.
0