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2 Messages
Monday, September 8th, 2025
user_hf13z1 is not my user name, it is listed in my profile. How did this happen
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Official Employee
2.1K Messages
2 months ago
Thank you for reaching out about this. When you first signed up, could it be that maybe you used personal information like your name/last name in the username? This can happen when information like that is used and the username is then updated.
XfinityEva
Official Employee
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2.1K Messages
2 months ago
Thank you for reaching out about this. When you first signed up, could it be that maybe you used personal information like your name/last name in the username? This can happen when information like that is used and the username is then updated.
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