Urgent Escalation Required — SIM Lock Removal

I have been waiting five days for you to remove the SIM lock on my phone, and this situation is completely unacceptable.

My account has a zero balance, and I have never missed a payment in my life. This is my only phone, and I rely on it daily to communicate with others and manage my responsibilities. For five days, I have repeatedly contacted your company, only to be told the same thing: the SIM lock will be removed. Yet, the lock remains in place, and nothing has been resolved.

At this point, I feel as though I am being penalized for choosing to transfer my services to another provider. After being a loyal customer with a history of responsible payments, I find this treatment both frustrating and unacceptable. People rely on me, and your continued failure to resolve this issue is directly affecting my ability to communicate and meet my responsibilities.

I am no longer looking for assurances or promises. I expect action.

I want this matter escalated to someone with the authority to remove the SIM lock immediately. Please provide written confirmation of when the lock will be removed and a clear explanation of why this issue has remained unresolved for five days.

I have fulfilled my obligations as a customer. It is time for your company to fulfill yours.

I expect a prompt response and, more importantly, a resolution—not another promise.