Tom [Edited: "Personal Information"]

Is he a bot or actual person? I received a message from his office 3 business days ago, stating someone would reach out in 24 hours. NO, no one has called. Very disappointing, but also consistent with Xfinity support.

Responses

XfinityMarshante

Official Employee

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73 Messages

9 hours ago

Hello @user_sgnnr8, Thank you for taking the time to leave a post. I hope you're having a great day. I would love to look further into your issue. Can you provide me with a little more details about your concern?

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GN

Gorham1369comcast.net

Visitor

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1 Message

I posted a complaint and was told I would be contacted in 24 hours. Not the case at all.
I was then asked to provide my entire account number and last four digits of my payment method, which was NOT originally requested. Stall tactics.

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Reply

3 hours ago

0

XfinityNatalie

Official Employee

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50 Messages

Hello user_jlykxw! Thanks for reaching out to our XFINITY Community Forum. We want to ensure any of your remaining concerns have been fully addressed. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to research further into this matter for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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