They broke my service

@shanegrayanderson 

Today has been very trying.  I called this morning to change an appointment.  I could not get a human, so I chatted.  At the moment I did so, my internet went down.  

I have noticed every time since then when I use the chat my internet goes down.  

It seems like they are doing a modem health chgeck or something.  

Last night and this morning my speeds were 950 down/350 up - SOLID.  After the first time it went down I stupidly tried to troubleshoot using the app.  It said it was reprovisioning the gateway.  I had no choice.  It just did it.  Ever since then I get 350 down/ 5 up.  Like a lower tier customer.  I am a gigabit customer.  This is wrong.  I have an appointment for Saturday.  I cannot wait that long.  Is there any way in this world that I can actually talk to a human that will not say something like your modem is 5 years old?  I know it is.  And the tech that uprated my speed this week told me it was fine.  And it was fine last night.  It was ru8nning gigabit speeds.  950/350.  No problem.  It is fine. 

it was the reprovisioning.  i need real help.  From someone who is not just tier 1.  How do I get that?  I cannot afford to wait until saturday for an appointment to fix something they broke.  Please help.

Have you tried rebooting your device?  Shut down your computer.  Take the power cord out of the device and wait 30 seconds and plug it back in and let it finish its setup.  Turn on your computer.

Let us know if this helps.