Visitor
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1 Message
Super high latency/Jitter when gaming, or watching content.
Hello all, i have been experiencing terrible jitter/latency whenever i game or do anything under load. I have tried every at home solution i could, i exchanged modems. i replaced my ethernet cable. i tried unplugging and replugging my modem, i have reset it many of times. i called the customer service line and actually got in contact with one of the techs, they ran a test and... it didn't work. my internet is still unusable whilst playing games/doing anything besides web browsing. please somebody help. my plan speed is 300mbps.
heres a traceroute
1 40 ms 21 ms 43 ms 2601:410:8181:6f0:efe:7bff:fe6e:500f
2 9 ms 8 ms 8 ms 2001:558:1016:2d::3
3 9 ms 9 ms 13 ms po-304-322-rur202.sterlinghub.mi.michigan.comcast.net [2001:558:112:805::1]
4 235 ms 263 ms 212 ms po-200-xar02.sterlinghub.mi.michigan.comcast.net [2001:558:110:f000::1]
5 11 ms 17 ms 13 ms be-308-arsc1.pontiac.mi.michigan.comcast.net [2001:558:110:611b::1]
6 14 ms 18 ms 21 ms be-32111-cs21.350ecermak.il.ibone.comcast.net [2001:558:3:2ac::1]
7 20 ms 21 ms 21 ms be-2112-pe12.350ecermak.il.ibone.comcast.net [2001:558:3:74::2]
8 60 ms 22 ms 60 ms 2001:559::101a
9 15 ms 22 ms 16 ms 2607:f8b0:8219::1
10 16 ms 59 ms 54 ms 2001:4860:0:1::3e4
11 25 ms 16 ms 30 ms 2001:4860:0:1::86fc
12 * 17 ms 17 ms 2001:4860::c:4000:d2a0
13 200 ms 399 ms 168 ms 2001:4860::1:4000:d31c
14 20 ms 22 ms 22 ms 2001:4860:0:1::8407
15 13 ms 17 ms 12 ms 2001:4860:0:1::5675
16 19 ms 12 ms 17 ms ord38s29-in-x0e.1e100.net [2607:f8b0:4009:818::200e]
if you require any additional information let me know.


EG
Expert
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115.3K Messages
6 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
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