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Thursday, January 8th, 2026 6:54 PM

Super high latency/Jitter when gaming, or watching content.

Hello all, i have been experiencing terrible jitter/latency whenever i game or do anything under load. I have tried every at home solution i could, i exchanged modems. i replaced my ethernet cable. i tried unplugging and replugging my modem, i have reset it many of times. i called the customer service line and actually got in contact with one of the techs, they ran a test and... it didn't work. my internet is still unusable whilst playing games/doing anything besides web browsing. please somebody help. my plan speed is 300mbps.

heres a traceroute

  1    40 ms    21 ms    43 ms  2601:410:8181:6f0:efe:7bff:fe6e:500f
  2     9 ms     8 ms     8 ms  2001:558:1016:2d::3
  3     9 ms     9 ms    13 ms  po-304-322-rur202.sterlinghub.mi.michigan.comcast.net [2001:558:112:805::1]
  4   235 ms   263 ms   212 ms  po-200-xar02.sterlinghub.mi.michigan.comcast.net [2001:558:110:f000::1]
  5    11 ms    17 ms    13 ms  be-308-arsc1.pontiac.mi.michigan.comcast.net [2001:558:110:611b::1]
  6    14 ms    18 ms    21 ms  be-32111-cs21.350ecermak.il.ibone.comcast.net [2001:558:3:2ac::1]
  7    20 ms    21 ms    21 ms  be-2112-pe12.350ecermak.il.ibone.comcast.net [2001:558:3:74::2]
  8    60 ms    22 ms    60 ms  2001:559::101a
  9    15 ms    22 ms    16 ms  2607:f8b0:8219::1
 10    16 ms    59 ms    54 ms  2001:4860:0:1::3e4
 11    25 ms    16 ms    30 ms  2001:4860:0:1::86fc
 12     *       17 ms    17 ms  2001:4860::c:4000:d2a0
 13   200 ms   399 ms   168 ms  2001:4860::1:4000:d31c
 14    20 ms    22 ms    22 ms  2001:4860:0:1::8407
 15    13 ms    17 ms    12 ms  2001:4860:0:1::5675
 16    19 ms    12 ms    17 ms  ord38s29-in-x0e.1e100.net [2607:f8b0:4009:818::200e]

if you require any additional information let me know.

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115.3K Messages

6 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance. 

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