2 Messages
Streamsaver Disney+ Hulu no adds not working
I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disney+ nothing changed. On top of that it’s still asking me to activate my Disney+ and Netflix even though I’ve already activated them.
Anyone else having the same problem? I’m at a loss
should I call customer support?
XfinityJoe
Official Employee
•
1.3K Messages
8 minutes ago
HI there. @user_ny2gfg Seeing ads when you have paid for the ad-free option, and being prompted to activate your Disney+, Hulu Bundle, must be very frustrating! For anyone else experiencing activation issues with Disney+ and Hulu, our teams are aware of a known issue regarding activation of the Disney+, Hulu Bundle at this time. Our teams are currently engaged in working towards a resolution.
Aside from the known Disney+ and Hulu issue, we would be happy to take a closer look and see why you are seeing the ads, though. If you are only seeing ads inside Disney+ and Hulu, it is possible that this could be related to the known activation issue.
Are you also seeing ads on HBO Max or Peacock?
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