Signed up for internet, no confirmation email or tracking number for equipment

We signed up for new internet service and I only received a “verify your email address” email. I get an error every time I try to log-in to check if it has shipped. I do know our address can cause issues as it automates to the incorrect city/town based on our zip code and unincorporated town. How do I know if our services are being activated and the equipment is on its way?