Serious Safety Issue – Dogs Escaped Due to Technician Negligence (Formal Complaint Sent to Executives)

Hello Xfinity Team,

I’m writing here after already submitting a formal complaint via email to Comcast’s executive leadership regarding a serious safety issue caused by a field technician’s negligence.

On April 30, 2025, a Comcast technician entered my fenced and secured backyard without any notice or permission, allegedly to access a utility box. Instead of using the clearly available public easement behind my property, the technician opened my private chain-link gate and left it unsecured, which allowed both of my dogs to escape the yard. These pets have never been off-leash, and this put them at immediate risk of harm. It took myself and a neighbor to recover them safely.

What’s worse, when confronted, the technician showed no remorse and did not offer any apology. My neighbor also reported a similar experience with a Comcast technician recently, suggesting this may be part of a broader issue.

I’ve already submitted a formal complaint to Comcast’s executive team, requesting:

• A permanent restriction on my account requiring 48-hour written notice before any technician enters my property.

• An internal investigation into the technician’s conduct.

• Clarification on property access policies and training to prevent this from happening to others.

This is unacceptable behavior and a serious breach of both safety and trust. I’m requesting immediate acknowledgment from Xfinity Support and confirmation that my account will be updated accordingly.

Thank you