Results

am writing to formally complain about ongoing billing increases, repeated failures to resolve issues through customer service, and what I believe to be misrepresentation regarding a recent offer made to me by an Xfinity representative.

I have been a loyal Xfinity customer for approximately 25 years and am a senior citizen. Over the past several years, my bill has steadily increased. Each time I attempt to address this, I am routed through automated systems, long chat sessions, and extended phone calls—often exceeding an hour—without any resolution.

The final and most serious issue occurred recently when I spent over an hour on the phone with an Xfinity representative who assured me she could reduce my bill by at least $100 per month and provide a free iPad. I did not request an iPad, but I agreed based solely on her clear assurances.

While the iPad arrived two days later, I have since discovered:

• My monthly bill did not decrease at all
• I am being charged $13 per month for the iPad
• The terms of this agreement were never clearly disclosed

I believe this constitutes misrepresentation and an unauthorized charge. I would not have agreed to this arrangement had I been told the iPad was not free or that my bill would remain unchanged.

The resolution I am requesting is as follows:

1. Immediate removal of all iPad-related charges
2. A credit for all charges already applied related to the iPad
3. A meaningful reduction in my monthly bill
4. Written confirmation of these changes

I have made repeated good-faith efforts to resolve these issues through standard customer service channels, without success. I am requesting prompt review and resolution by Executive Customer Relations.

If this matter cannot be resolved satisfactorily, I am prepared to escalate the issue to the FCC and my state’s consumer protection agency.

Thank you for your time and attention. I look forward to a prompt response.