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user_83goyr
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5 Messages

Tuesday, May 5th, 2026 1:03 AM

Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity.  The closest I came was when another customer asked for this and was directed to DM.  I tried that and was admonished for using it, then ignored.  Is there ay way to access this form and, if so, where?  Also, this seems to be a new thing since none of my prior bills show this tax.  Is it legal in Colorado to add a monthly sales tax fee to these services?  

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2 hours ago

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XfinityNatalie

Official Employee

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753 Messages

2 hours ago

Greetings, @user_83goyr! We truly appreciate you taking the time to bring your request for a residential sales tax certificate. You have reached the right place to assist you!
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We will now proceed in direct message for further assistance with this matter. 



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user_83goyr

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5 Messages

Okay, so I am barred from using DM.  But I still have not gotten any assistance from XFinity with my question.  Where do I access the sales tax exemption form for residents and how do I file it with XFinity?

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2 hours ago

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XfinityNatalie

Official Employee

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753 Messages

Did you receive our direct message reply, @user_83goyr? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_83goyr

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No.  All I got was an email saying I received a badge for commenting on the forum.  I would gladly give the badge back for an answer.  

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2 hours ago

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XfinityNatalie

Official Employee

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753 Messages

@user_83goyr, I will resend you another direct message. If you can, please check your inbox afterward. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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