Visitor
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1 Message
Removing Old Wires from my home
I'm painting my home which I bought two years ago and there are old cable wires on the outside of my home. How do I put in a request for a technician to come and remove the wires?
Visitor
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1 Message
I'm painting my home which I bought two years ago and there are old cable wires on the outside of my home. How do I put in a request for a technician to come and remove the wires?
XfinityJustinC
Official Employee
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1.3K Messages
11 hours ago
Hello, @user_vch9t1 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance with getting the old lines removed, and can help open a request to get that completed. If you have our service, there is the option to log in and report an issue with lines: https://www.xfinity.com/support/articles/x1-flex-paid-movies-apps
Since I will need to gather some information to get the line addressed, that we don't want in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the (service) address
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