Property Damage Claim

Hello,

On September 23 2026, direct Xfinity employees were doing work on my property and severed my private lawn sprinkler/irrigation lines while digging. I have verified that these were direct employees, not third-party contractors.

I need an official corporate representative to help me immediately open an escalated property damage ticket so this can be routed to the local Construction Supervisor or Market Operations Manager. I need to get a damage ticket number (ECM/ERM) and begin the claim process for repairs. Please let me know how to send you my account details via Direct Message.  I live in Florida and we are exiting the wet season, so time is of the essence to get my irrigation system back online. Thank you.