Visitor
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1 Message
Problem with byod IMEI checker
I have a brand new Motorola Razr Fold I.would like to use on Xfinity but it fails the IMEI check. I know it is compatible with Xfinity because it passes Verizon's IMEI check. Customer service offered me no way to get my IMEI added so I could get an ESIM or physical SIM. Can someone solve this?
XfinityOrlandoM
Official Employee
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3.4K Messages
1 hour ago
@tquan
Thank you for reaching out. We apologize for the inconvenience you’re experiencing while trying to bring your own device through the Xfinity IMEI checker. We’d be happy to take a closer look at your account and help resolve this for you.
To get started, please send us a direct message with your first and last name, along with your complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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